Contact Us - Folkestone

If you have any queries regarding our products and services we are happy to help, simply contact our Customer Support Team.


Folkestone Store Opening Hours:


Monday to Thursday 05:00 - 22:00 (GMT)

Friday opens from 05:00 through to Saturday 22:00 (GMT)

Sunday 05:00 - 22:00 (GMT)

Telephone: +44 (0) 1303 273 314



Monday to Sunday 06:00 - 22:00 (GMT)

Office Hours:


08:00 - 18:00 (GMT) Monday to Friday

09:00 - 17:00 (GMT) Saturday, Sunday & UK Bank Holidays


Contact Us:


Email: [email protected]

Telephone: +44 (0)1784 475509 (during office hours)

Postal Address: World Duty Free Group, Customer Support Team, Runnymede Warehouse, Windsor Road, Egham, Surrey, TW20 0AE  UK




If you would like to give us feedback about a recent visit to one of our stores, please click here to visit our Service Compass Survey and select "Enter as passenger".



Frequently Asked Questions:


Many of the questions we get asked about our stores and services have been addressed within our FAQ section. If your query is not answered there, please feel free to get in touch.



Refunds & Returns:


For more information on our Returns Offer, please see our Refunds & Returns page.


Media Queries:


Please contact our Communications team. Click here for more details.

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